What to Expect

When you choose HealthActions as your physical therapy provider you should expect nothing less than the best possible experience. Our staff stands ready to walk with you through your full treatment plan as they serve as both a resource and an advocate.

To help facilitate your treatment and help you better understand what to expect we have complied this list of commonly asked questions. If you don’t find the answer you are looking for, please feel free to contact our office at any time.

Frequently Asked Questions:

How long should I expect my initial office visit to last?

For your first visit, please plan to be in the office about an hour and a half. To make things as easy as possible, try to arrive at least 15 minutes before your scheduled appointment. This will give us time to collect the necessary information and to answer any questions you might have.

What should I wear to my first visit?

We encourage patients to wear comfortable clothing that allows access to the injured area. This will allow your team to effectively evaluate the injury. For example, if you are seeking treatment for a shoulder injury it is best to wear a sleeveless or short sleeve shirt.

What do I need to bring to my first visit?

For your first visit please bring:

  • Insurance Card
  • Prescription or referral from your doctor
  • Relevant Medical Reports
  • Any Co-Payment or Deductible required by your insurance
  • List of Medications
How long is a typical Physical Therapy (PT) treatment?

Treatment time will vary depending on your injury, but most appointments typically last approximately 60 minutes.

How is the treatment program developed?

Your therapist will outline your program based on their evaluation. Individual programs are re-evaluated as each patient progresses.

Will I understand all the medical information?

Yes! Our team is dedicated to helping you understand both your injury and your treatment. Knowing why we ask you to do certain exercises and movements will help your overall progress. So if there is ever a point where you have questions, please ask them! We are here to help.

Will my doctor be informed of what is going on?

Your HealthActions team will ensure that the referring physician receives clear and timely information about your care. We will start by sharing our initial evaluation results and then continued updates throughout your treatment.

How will I know when treatment is completed?

Your team will keep ensure you understand your treatment plan and your progress. As you move through the treatment phases you will ultimately move closer to your final goal. Once you have completed your full program you will enter Phase 4 and your team will help you outline the appropriate long-term program moving forward.